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Last updated on June 9, 2026.
These Studio Product Terms govern your use of Studio, Poocho's analysis product. They apply in addition to our Platform Terms and form part of the agreement between you and Poocho Research Technologies Private Limited.
If you have signed a scope of work, master services agreement, or order form with us, that agreement also applies and prevails over these Studio Product Terms where there is a conflict. Where a term is defined in the Platform Terms and used here, it has the same meaning.
By accessing or using Studio, you agree to these Studio Product Terms.
Studio is the analysis product on the Platform. It takes content you bring to it — including audio and video recordings, transcripts, and documents — and provides tools to transcribe, translate, organise, synthesise, and query that content. Studio uses artificial intelligence and machine learning to power many of these tools. These terms apply to Studio v2. If you are using Studio v1 under an existing contract, your contract and the Researcher Terms at poocho.co/legal/researcher-terms continue to govern your Studio v1 use.
These Studio Product Terms cover three things: how we treat the Customer Data you bring to Studio, the role of artificial intelligence in Studio, and the rules around your Studio subscription.
In these Studio Product Terms:
Customer Data is yours. As between you and Poocho, you own all rights, title, and interest in the Customer Data you upload to Studio, including any outputs Studio generates from it.
We do not claim any ownership of Customer Data. The licence in clause 7.1 of the Platform Terms does not apply to Customer Data — Customer Data is governed by these Studio Product Terms and any applicable DPA.
You are the data fiduciary (controller) for the Customer Data you upload to Studio. We process Customer Data on your behalf as a data processor, solely to provide Studio to you and to perform our obligations under these Studio Product Terms, your SOW, and any applicable DPA.
We will not use Customer Data for any purpose other than providing the Service to you, except as set out in the AI Features Addendum, the Studio Customer Privacy Policy, or any applicable DPA. The specific purposes for which we process Customer Data are set out in those documents.
We use third-party service providers to help us run Studio — including hosting providers, transcription and translation services, and providers of artificial intelligence and machine learning capabilities. We list these providers on the Sub-processor List and keep that list current.
We remain responsible to you for the acts and omissions of our sub-processors with respect to Customer Data, subject to the limitations set out in the Platform Terms and any applicable DPA.
You may upload to Studio only Customer Data that you have the right to upload and process for your purposes. In particular, you confirm that:
The general rules on your content in clause 6 of the Platform Terms also apply to Customer Data.
You should not upload to Studio personal data of a special or sensitive nature — including financial account details, government identification numbers, health records, biometric data, or any data relating to children — except where Studio is expressly intended for that purpose and you have a lawful basis to do so. Customer Data of this kind requires additional safeguards that may not be in place by default on Studio. If you need to process this kind of data in Studio, write to us at the contact set out in clause 8 before you upload it.
Studio uses artificial intelligence and machine learning to provide many of its features — including transcription, translation, synthesis, framework analysis, and querying. We use a combination of our own technology and third-party AI service providers to do this. The current list of AI service providers is on the Sub-processor List.
The specific terms that apply to AI features — including what data is sent to which providers, what those providers do and do not do with that data, and what AI-generated outputs are and are not — are set out in the AI Features Addendum. The AI Features Addendum forms part of the agreement between you and Poocho.
No training on Customer Data. As a core commitment, we do not use Customer Data to train our own AI models, and our AI sub-processors are contractually prohibited from using Customer Data to train their models. The full statement of this commitment, and its limited exceptions for aggregated and deidentified service telemetry, is in the AI Features Addendum.
Your Studio subscription gives you access to Studio within the scope set out in your applicable order, pricing plan, or Capacity Estimate. That scope is described in terms of:
The rates at which Studio activities consume processing minutes and AI Credits are published on the Platform and may be updated from time to time. We will give you reasonable notice of any material change.
Processing minutes and AI Credits are entitlements to use Studio. They are not currency, are not redeemable for cash or any other form of value, and cannot be transferred to another account, exchanged, or used for any purpose outside the Platform.
Once processing minutes or AI Credits have been consumed, they are not refundable, including if the output of a Studio activity is not what you expected. This reflects the nature of AI-powered processing — Studio incurs costs each time you run an activity, whether or not the result is useful to you.
We also do not provide refunds — pro-rated or otherwise — for fees you have paid for the validity period of your Studio subscription if you terminate, cancel, or stop using Studio before the end of that period. Your subscription is a commitment for the full validity period set out in your applicable order, pricing plan, or Capacity Estimate.
This clause does not affect any refund rights you may have under applicable law where we are at fault, or any specific refund commitments we have made to you in writing.
Unused processing minutes and AI Credits expire at the end of the validity period set out in your applicable order, pricing plan, or Capacity Estimate. They do not carry forward at renewal by default. If your applicable order or Capacity Estimate provides otherwise, that document prevails.
Team seats and workspaces are caps on concurrent use of Studio, not consumption units. If you need additional seats or workspaces, write to us at the contact set out in clause 8 to discuss an upgrade.
If you need additional capacity within an active subscription, you can top up processing minutes or AI Credits on the terms set out in your applicable order or as published on the Platform. To change the scope of your subscription more broadly — for example, to move to a different plan level — a new order is required.
All payments are processed in Indian Rupees and are subject to applicable taxes, including GST at the rate prevailing at the time of the transaction.
We retain Customer Data on the Platform for the duration of your active Studio subscription. You can delete Customer Data — individual files, sessions, projects, or your entire workspace — at any time using the tools available in Studio.
When your Studio subscription ends — by termination, non-renewal, or otherwise — we will retain Customer Data on the Platform for 30 days after the subscription end date, so you have time to export anything you need. After that period, we will delete Customer Data from the Platform.
We may retain certain system and financial records only as necessary to maintain referential integrity, comply with legal obligations, or for other legitimate business purposes, as described in the Studio Customer Privacy Policy.
You can ask us to delete Customer Data at any time by writing to the contact set out in clause 8. We will action your request without undue delay, subject to any retention required under applicable law or our legitimate business purposes as described in the Studio Customer Privacy Policy.
You can export Customer Data from Studio using the tools available on the Platform. If you need help with an export — for example, on a bulk basis at the end of your subscription — write to us at the contact set out in clause 8 and we will provide reasonable assistance.
Once you export Customer Data from Studio, that data is in your possession and control. You are responsible for storing, protecting, and processing it in line with the DPDPA and other applicable data protection law. Our obligations under these Studio Product Terms and any applicable DPA apply to Customer Data we hold on the Platform; they do not extend to data you have exported.
We may suspend or terminate your access to Studio at any time in line with clause 11 of the Platform Terms. The general rules on suspension and termination are set out there.
In addition, on termination of your Studio subscription:
The remaining terms of the Platform Terms — including governing law, jurisdiction, class action waiver, liability, indemnity, communications, and changes — apply to your use of Studio. The AI Features Addendum and any applicable DPA also apply.
For questions about Studio, write to studiodesk@poocho.co.
For DPDPA grievances, contact our grievance officer as set out in clause 22 of the Platform Terms.
