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Last updated on June 9, 2026
Poocho Research Technologies Private Limited ("Poocho", "we", "us", or "our") provides a research platform consisting of two products: Recruit, which connects researchers with participants for studies and sessions, and Studio, which provides AI-assisted tools to analyse research conversations and recordings. We may add other products in the future.
These Platform Terms govern your use of the Poocho website, mobile applications, and any other Poocho products and services that link to or reference these terms (together, the "Platform"). They apply to every Researcher, Customer, and other User who creates an account on the Platform.
If you use Recruit, the Recruit Product Terms also apply. If you use Studio, the Studio Product Terms also apply. If we enter into a separate scope of work, master services agreement, or order form with you, that agreement also applies and prevails over these Platform Terms where there is a conflict.
These terms do not govern Participants — individuals who take part in research studies on the Platform. Participants are bound by the separate Participant Terms.
By accessing or using the Platform, you confirm that you have read these Platform Terms and the applicable Product Terms, and that you agree to be bound by them. If you do not agree, do not use the Platform.
These Platform Terms are prepared in line with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, the "DPDPA"). Our privacy practices are described in our Privacy Policies — the Recruit Researcher Privacy Policy (for Researchers) and the Studio Customer Privacy Policy (for Customers).
Important notice on dispute resolution. These Platform Terms include a waiver of class action rights. Please read clause 18 carefully.
In these Platform Terms:
To use the Platform, you must create an account. We use a one-time password sent to your registered mobile number or email address to verify each sign-in.
You are responsible for all activity that occurs under your account, including activity by anyone you authorise. Treat your account credentials as confidential. Notify us promptly if you suspect any unauthorised access by writing to the contact set out in clause 22.
We assume that anyone signing in with valid credentials is either you or someone authorised to act on your behalf. We may ask you to provide additional information — such as your name, contact details, or business details — when you register or at any time afterwards. Any personal information you provide is handled according to the applicable Privacy Policy.
The Platform may contain links to websites and services operated by others. We do not control these third-party sites and are not responsible for their content, accuracy, availability, or practices. A link from the Platform does not mean we endorse the linked site. You use any third-party site at your own risk and subject to its own terms and privacy policy.
You are an independent user of the Platform. Nothing in these Platform Terms creates a partnership, joint venture, employment relationship, or agency relationship between you and us.
We are not a party to any dealings between you and any Participant, between you and any other User, or between you and any third party you encounter through the Platform. Specific provisions of the Recruit Product Terms govern the marketplace dynamic between Researchers and Participants.
You agree not to:
Our Fair Usage and Acceptable Use Policy sets out more detailed rules on what you can and cannot do on the Platform. By using the Platform, you also agree to the Fair Usage and Acceptable Use Policy.
You must comply with all laws that apply to your use of the Platform in the country from which you access it. We may restrict access to all or part of the Platform at any time at our discretion.
The Platform lets you upload, post, and create various kinds of content — for example, study briefs, screener questions, Public User Content, files you upload to Studio, and other materials.
You are responsible for the content you provide. You confirm that you have the right to provide that content, that providing it does not violate anyone else's rights (including intellectual property, privacy, and publicity rights), and that the content does not breach any law or our Fair Usage and Acceptable Use Policy.
You understand that we are not responsible for content you or other Users post, and that we do not actively monitor it. We may remove content at our discretion if we believe it breaches these Platform Terms or any law.
By posting Public User Content on the Platform, you grant Poocho a non-exclusive, royalty-free, worldwide, sub-licensable, transferable licence to host, store, reproduce, modify, distribute, display, and create derivative works of that Public User Content, solely for the purpose of operating, promoting, and improving the Platform. You also grant a licence to other users of the Platform to access and use Public User Content as the Platform's functionality permits.
This licence terminates within a reasonable period after you remove the Public User Content from the Platform.
Carve-out for Customer Data. This licence does not apply to Customer Data. Customer Data is governed by the Studio Product Terms and any applicable Data Processing Addendum. We do not claim any licence to use Customer Data beyond what is necessary to provide Studio to you and what is set out in those documents.
Carve-out for Researcher study content. Study content created by Researchers on Recruit — including screener designs, discussion guides, and study briefs — is subject to this licence only to the extent necessary to operate Recruit and deliver the Services to you, including displaying that content to Participants. The "improving the Platform" element of this licence does not extend to using Researcher study content to develop, train, or improve any product or AI model.
Subject to your compliance with these Platform Terms, the applicable Product Terms, and any SOW, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform.
This licence does not transfer any ownership in the Platform to you. You may not copy, modify, distribute, sell, sublicense, or commercially exploit any part of the Platform without our written permission. All rights not expressly granted are reserved.
Our trade marks, logos, and brand assets remain our property. Other product names, company names, and marks on the Platform may belong to their respective owners.
If you send us suggestions, ideas, or feedback about the Platform, we may use them without obligation to you. You assign us any rights in your feedback, and you confirm that your disclosure is gratuitous and unsolicited.
Some parts of the Platform may include open-source software under separate licences. Where there is a conflict between these Platform Terms and an applicable open-source licence, the open-source licence prevails for that software.
These Platform Terms, together with the applicable Product Terms, our Privacy Policies, our Fair Usage and Acceptable Use Policy, our Service Level Agreement, and any SOW, MSA, or order form between us, form the entire agreement between you and Poocho concerning the Platform. They supersede any previous agreements on the same subject matter.
Where a signed SOW, MSA, or order form between us conflicts with these Platform Terms or any Product Terms, the signed agreement prevails to the extent of the conflict.
These Platform Terms apply from the moment you first access the Platform and continue until your account is terminated.
Either of us may terminate your account at any time by giving written notice to the other. We may also suspend or terminate your account, or any part of the Services, without notice if we reasonably believe that:
Once your account is terminated, you must stop using the Platform. We may delete your account data within the timeframes set out in the applicable Privacy Policy and any applicable Product Terms. Product-specific consequences of termination — including what happens to study data, Customer Data, and unused balances — are set out in the relevant Product Terms.
The clauses of these Platform Terms that are intended to survive termination — including clauses 1, 7, 8, 12 to 17, and 21 — will continue to apply after termination.
You can deactivate or delete your account by writing to the contact set out in clause 22.
Deactivation. If you deactivate your account, your account is suspended and your information is retained. You can reactivate at any time by contacting us.
Deletion. If you delete your account, we will ask you to confirm. Once confirmed, you will be logged out, and we will permanently delete your account information within thirty days. Your phone number is removed immediately. Your personal details — name, email, profile image, and any social links — are erased, and your profile no longer appears on the Platform.
We may retain certain records after deletion only to the extent necessary to comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes. These retention practices are described in the applicable Privacy Policy.
Product-specific deletion mechanics — including what happens to studies, sessions, recordings, and Customer Data — are set out in the relevant Product Terms.
We provide the Platform on an "as is" and "as available" basis.
To the maximum extent permitted by law, we make no warranties of any kind — express, implied, or statutory — about the Platform or its performance. This includes warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.
We do not warrant any product, service, or content offered by any third party through or in connection with the Platform.
To the maximum extent permitted by law, neither Poocho nor its affiliates, directors, employees, or agents are liable for any indirect, incidental, consequential, exemplary, punitive, or special damages — including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or the cost of substitute services — arising out of or in connection with these Platform Terms or your use of the Platform, even if we have been advised of the possibility of those damages.
Our total aggregate liability arising out of or in connection with these Platform Terms or your use of the Platform is limited to the greater of (a) ₹5,000 (Indian Rupees five thousand) or (b) the total amount you paid to us in the twelve months immediately before the event giving rise to the claim.
Nothing in this clause limits any liability that cannot be limited under applicable law.
You agree to defend, indemnify, and hold harmless Poocho, its affiliates, and their officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
We will notify you of any claim we receive that we believe is covered by this clause and let you control the defence and settlement, subject to our right to participate at our own cost. You may not settle any claim that affects our rights or interests without our written consent.
We may communicate with you by email, by posting notices on the Platform, or through other digital channels you have authorised. You consent to receive communications from us electronically, and you agree that these communications satisfy any legal requirement that communications be in writing.
You are responsible for keeping your contact details current. If you do not respond to a communication from us about a violation, dispute, or complaint within two business days, we may suspend your account or take other action under these Platform Terms.
These Platform Terms are governed by the laws of India. Any dispute arising out of or in connection with these Platform Terms is subject to the exclusive jurisdiction of the courts of Mumbai, India.
Disputes that the parties agree to resolve by arbitration will be resolved under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Mumbai.
You and Poocho agree that any claim or dispute between us will be brought on an individual basis only. Neither of us may bring a claim as a plaintiff or class member in any class, consolidated, or representative proceeding. If a court determines this waiver to be unenforceable, the affected claim must proceed in court rather than in arbitration.
We may update these Platform Terms from time to time. Where a change is material, we will notify you by email or through a prominent notice on the Platform before the change takes effect.
Your continued use of the Platform after a change becomes effective means you accept the updated Platform Terms. If you do not agree to a change, you must stop using the Platform.
If any part of these Platform Terms is found to be invalid or unenforceable, the rest of the Platform Terms will continue to apply. The invalid or unenforceable part will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent as far as possible.
Assignment. You may not assign or transfer your rights or obligations under these Platform Terms without our written consent. We may assign or transfer ours, including in connection with a corporate transaction, without your consent.
Waiver. A failure or delay by either of us in enforcing any right under these Platform Terms is not a waiver of that right.
Confidentiality. Each of us agrees to keep confidential any proprietary or sensitive information disclosed by the other. Confidential information may only be used for the purposes of operating the Platform and giving effect to these Platform Terms. This clause does not apply to information that is publicly known, independently developed, or required to be disclosed by law. Where the confidential information includes personal data, the applicable Privacy Policy and any applicable Data Processing Addendum prevail over this clause to the extent of any inconsistency.
Force majeure. Neither of us is responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, labour disputes, power or telecommunications failures, government action, pandemic, or war.
Headings. Clause headings are for convenience only and do not affect interpretation.
Export and sanctions. You may not use the Platform if you are located in a country or are a person subject to sanctions imposed by any Indian government authority. You are responsible for compliance with all applicable export, import, and sanctions laws.
Statute of limitations. Any claim arising out of or in connection with these Platform Terms must be brought within one year of the date the claim arose, or it is permanently barred.
For any questions about these Platform Terms, or to contact our grievance officer under the DPDPA:
Name: Taapsi Ramchandani
Email: grievance@poocho.co
We will respond within seven business days. Self-serve options for account-related actions, including data deletion, are available within the Platform. Product-specific support contacts are set out in the relevant Product Terms.
