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"At the end of the day, we really needed to get into the minds of the people that were using the underlying platforms. Poocho's process is very much hands-on and very bespoke and customized. It is not the kind of activity I am used to seeing in my day-to-day career and it has proven to be invaluable."

"We constantly run surveys and questionnaires, or we talk to our customers very often, actually. But I think getting an external body to come in and talk to them especially when they don't have a bias for the industry and for the products that we're selling makes a huge difference."

"We hired Poocho to help us re-think our new platform experience as we expand into new end-markets. Watching video highlights of our clients using our concepts and listening to their audio testimonials beats doing a survey hands down."