Insights & Analysis

🎤How has ChatGPT made community engagement faster?

As a Community Manager at Unagi, Pushkar Parmar needs to do multiple things at once. The tool that helps him manage everything efficiently is ChatGPT.

Welcome to another episode of Down & Dirty with Dr. T. and this time, our featured guest is Pushkar Parmar.

Pushkar's career journey is anything but traditional. He made a bold move by dropping out of college at 18, but that was just the beginning of what was to come. Turning to platforms like YouTube, he honed his skills and discovered his knack for content creation. Today, Pushkar holds the role of Community Manager at Unagi, a sports fantasy platform headquartered in Paris.

As a Community Manager, Pushkar needs to do multiple things at once. The tool that helps him manage everything efficiently is ChatGPT.

Highlights from the episode:

Beyond surface-level interactions: “You need a lot of empathy to be a community manager.” Pushkar gets into the nitty gritty of his job as a community manager. He believes in forming connections with users that extend beyond mere product discussions. He does so by trying to find common ground and relating to them across languages and cultures. This helps users see him as part of the community. He also talks about variable moods of users especially in the game community and having to be constantly available to address community needs.
ChatGPT for time-saving and efficiency: ChatGPT helps Pushkar whip up content without breaking a sweat. It's like having a trusty assistant who can churn out captions for social media posts in no time. Through a screenshare, he shows us how he prompts ChatGPT to create content that aligns seamlessly with the community's sentiment, ensuring it resonates perfectly with their expectations.
How ChatGPT helps him stay on top: Engaging with the community, staying abreast of current trends, content creation, posting on social media: you name it, he’s probably doing it. In his own words, “For community managers, you need to do tens of things at once. And when you have ChatGPT, I think it takes half of it away.” With ChatGPT handling the heavy lifting, he uses that time to focus on other important tasks, including spending a little extra tea-time with family 😉

Tune into the episode now!