Sarath Nair, Senior Associate Experience Design at JPMorganChase, shares how he uses ChatGPT to speed up persona creation, streamline UX workflows, and support his team without cutting corners.
Down & Dirty with Dr. T is back with a fresh episode featuring Sarath Nair, Senior Associate Experience Design at JPMorganChase and former UX Lead at Divami Design Labs. Sarath is a design leader, mentor, and early morning cyclist who’s shaping thoughtful digital experiences while leading a fast-paced design team.
With over a decade in the UX space, he’s worked on everything from enterprise platforms to consumer apps. In this episode, he opens up about his leadership style, daily rituals, and how he’s using AI tools like ChatGPT to make the design process smoother and smarter.
Highlights from the episode:
A day in Sarath’s life:
Sarath shares his daily routine - from 6 AM group rides in Hyderabad to a focused 9-to-5 schedule. He talks about managing scrums, reviewing work, attending client calls, and wrapping up in time to spend evenings with his wife and their pup, Frenchie.
ChatGPT in the UX workflow:
Sarath gets into the nitty-gritty of how he uses ChatGPT to-
✅ Create user personas from stakeholder interviews
✅ Turn those personas into KPIs and dashboards
✅ Speed up research synthesis and ideation
✅ Train his team to use AI as a thinking partner, not a shortcut
Leading by empathy and clarity:
Sarath reflects on what it takes to manage a design team today. From giving actionable feedback to making sure he’s not a bottleneck, he shares how empathy, patience, and time management help him support his team while staying hands-on with the craft.
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